Frequently Asked Questions
Everything you need to know about our luxury fragrances and services.
Are your perfumes and oils authentic and natural?
Yes, at Sikka Al-Tayeb, we pride ourselves on sourcing the finest natural ingredients. Our oud oils and perfumes are crafted with authenticity and traditional heritage in mind to ensure a premium scent profile.
How long does shipping take?
We offer domestic and international shipping. Domestic orders typically arrive within 2-5 business days, while international shipping may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We accept returns within 7 days of delivery, provided the product remains in its original, sealed packaging. Due to the nature of beauty products, we cannot accept returns for items that have been opened or used.
What payment methods do you accept?
We support a variety of secure payment options, including major credit cards (Visa, MasterCard), Mada, Apple Pay, and secure bank transfers to provide a seamless shopping experience.
How should I store my oud and perfumes?
To maintain the longevity and quality of your fragrances, store them in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Do you offer gift packaging services?
Yes, we provide luxury gift wrapping services suitable for all occasions. You can select the gift option at checkout and include a personalized message for your recipient.